+ Dokploy.com · Last Updated: January 2026 +
+ ++ This website and platform are operated by Dokploy Technologies, Inc. + ("Dokploy", "we", "us", or + "our"). Dokploy provides a deployment and hosting platform + available as both a cloud-hosted service ("Cloud Services") + and self-hosted software ("On-Premise Software"), + collectively referred to as the "Services." +
++ By accessing or using our Services, you ("Customer", + "you", or "your") agree to be bound by these Terms + of Service ("Terms"), including our Privacy Policy and + Acceptable Use Policy incorporated herein by reference. If you are + entering into these Terms on behalf of an organization, you represent + that you have authority to bind that organization. +
++ If you do not agree to these Terms, you may not access or use the + Services. +
++ The Cloud Services provide a managed deployment and hosting platform + accessible via the internet. We are responsible for infrastructure + maintenance, security updates, and platform availability in accordance + with our Service Level Agreement (Section 7). The services provided + are permitted to be used by businesses and individuals over the age + of 18 years. +
++ The On-Premise Software is licensed for installation on + Customer's own infrastructure. Customer is solely responsible for + the installation, configuration, maintenance, security, backups, and + availability of the On-Premise Software and the infrastructure on + which it operates. The Service Level Agreement (Section 7) does not + apply to On-Premise Software. The services provided are permitted to + be used by businesses and individuals over the age of 18 years. +
++ We reserve the right to modify, update, or discontinue features of the + Services at any time. For material changes that negatively affect + functionality, we will provide thirty [30] days' notice in + writing prior to the implementation of the change. Such modifications + shall not materially reduce the core functionality of the Services + during an active Subscription Term. +
++ You must be at least 18 years of age and capable of forming a binding + contract to use the Services. By using the Services, you represent + that you meet these requirements. +
++ You are responsible for maintaining the confidentiality of your + account credentials and for all activities that occur under your + account. You must immediately notify us of any unauthorized use of your + account or any other breach of security. We are not liable for any + loss arising from unauthorized use of your account. +
++ You agree to provide accurate, current, and complete information + during registration and to update such information to keep it + accurate, current, and complete. We reserve the right to suspend or + terminate accounts with inaccurate or incomplete information. +
++ Subject to these Terms and payment of applicable fees, we grant you a + limited, non-exclusive, non-transferable, non-sublicensable right to + access and use the Cloud Services during the Subscription Term for + your internal business purposes. +
++ Subject to these Terms and payment of applicable fees, we grant you a + limited, non-exclusive, non-transferable, non-sublicensable license to + install and use the On-Premise Software on your own infrastructure + during the Subscription Term. This license is limited to the number + of instances, nodes, or users specified in your subscription plan. + The On-Premise Software may be used solely for Customer's internal + business purposes and may not be used to provide services to third + parties, operate as a managed service, or otherwise make the + On-Premise Software available to any third party without our prior + written consent. +
++ We grant you a limited, non-exclusive license to use the + Documentation solely in connection with your authorized use of the + Services. +
++ You shall not: (a) sublicense, sell, resell, transfer, assign, or + distribute the Services; (b) modify or make derivative works based + upon the Services; (c) reverse engineer, disassemble, or decompile the + Services or attempt to discover the source code; (d) access the + Services to build a competitive product or service; (e) copy any + features, functions, or graphics of the Services; or (f) use the + Services in violation of applicable laws. +
++ We may, upon reasonable prior notice and not more than once annually, + audit Customer's use of the On-Premise Software solely to verify + compliance with the license scope and usage limits. Any such audit + shall be conducted in a manner that does not unreasonably interfere + with Customer's operations. +
++ You agree not to use the Services to: (a) violate any applicable law, + regulation, or third-party rights; (b) upload, transmit, or store any + content that is unlawful, harmful, threatening, abusive, defamatory, + obscene, or otherwise objectionable; (c) infringe any intellectual + property rights; (d) transmit viruses, malware, or other malicious + code; (e) interfere with or disrupt the integrity or performance of + the Services; (f) attempt to gain unauthorized access to the Services + or related systems; (g) harass, abuse, or harm another person or + entity; (h) collect personal information without proper consent; (i) + access any computer systems without authorization or attempt to + penetrate or disable any security system; or (j) issue fraudulent + offers to sell or buy products, services, or investments or otherwise + engage in fraud. +
++ If you discover a violation of the AUP, you must report it within 24 + (twenty-four) hours of the discovery to <insert contact email> + with as much information as you have including, but not limited to, + the date and time of the violation and any identifying information + regarding the violator including e-mail or IP address, if available. +
+The following activities are strictly prohibited on our platform:
++ Your use of computational resources must be consistent with your + subscription plan. We reserve the right to throttle, suspend, or + terminate access if your usage materially exceeds normal patterns or + negatively impacts other customers. +
++ Violation of this Acceptable Use policy (hereinafter "AUP") + may lead to suspension or termination of your account and legal + action. We reserve the right to take any other remedial action + including reporting illegal activities to appropriate law enforcement + authorities. You may be required to pay for the costs of + investigation and remedial action related to AUP violations. +
++ You agree to pay all fees specified in your subscription plan or Order + Form. Fees are charged in advance on a monthly or annual basis as + stated in the subscription plan or Order Form and are non-refundable + except as expressly provided in these Terms. +
++ Payment is due upon invoice or at the start of each billing period. + You authorize us to charge your designated payment method for all + applicable fees. If payment fails, we may suspend access to the + Services until payment is received. +
++ All fees are exclusive of taxes. You are responsible for paying all + applicable taxes, except for taxes based on our net income. If we are + required to collect or pay taxes, those taxes will be invoiced to you. +
++ We may change our pricing at any time. Price changes will take effect + at the start of your next Subscription Term following thirty [30] + days' notice. Continued use after price changes constitutes + acceptance of the new pricing. +
++ All fees paid pursuant to these Terms of Service are non-refundable + except as expressly stated in these Terms or required by applicable + law. Service Credits under Section 7.3 of these Terms are + Customer's sole and exclusive remedy for any failure to meet + uptime commitments and are not cash refunds. +
++ This Section 7 applies only to Cloud Services. On-Premise Software + customers are solely responsible for availability and performance of + their self-hosted installations. +
++ We commit to [99.9%] monthly uptime for the Cloud Services, measured + as: ((Total Minutes in Month - Downtime Minutes) / Total Minutes in + Month) × 100. +
++ The following are excluded from Downtime calculations: (a) Scheduled + Maintenance; (b) outages caused by factors outside our reasonable + control, including force majeure events, internet service provider + failures, or third-party service outages; (c) outages resulting from + Customer actions or inactions, including misconfiguration; (d) + outages during beta or preview features. +
++ If we fail to meet our uptime commitment, you may request service + credits as follows: +
++ Credits must be requested within 30 (thirty) days of the incident. + Credits are applied to future invoices and do not exceed one + month's fees. Credits are your sole and exclusive remedy for + service level failures. +
++ We provide technical support for Cloud Services via{" "} + + support@dokploy.com + {" "} + or chat during Monday-Friday, 9am-6pm EST. Response times vary by plan + tier as specified in your subscription agreement. +
++ Support for On-Premise Software is limited to software defects and + installation guidance. We do not provide support for Customer's + infrastructure, third-party integrations, or issues arising from + Customer modifications to the software unless otherwise agreed upon + with Dokploy. +
++ For Cloud Services, we apply updates and patches automatically. For + On-Premise Software, we make updates available for download, and + Customer is responsible for applying them. Major version upgrades may + require additional fees as specified in your subscription. +
++ You retain all rights, title, and interest in and to your Customer + Data. Our use and possession thereof is solely on Customer's + behalf and we claim no ownership over Customer Data. +
++ You grant us a limited, non-exclusive license to access, use, and + process Customer Data solely as necessary to provide the Services, + comply with the law, and enforce these Terms during the term defined + in the Subscription plan. We may process Customer Data and usage + solely to operate, maintain, support, and improve the Services, + including for internal usage analytics, performance monitoring, and + troubleshooting. Any such processing will be performed in accordance + with the DPA incorporated herein. +
++ We implement industry-standard security measures to protect Customer + Data in our Cloud Services, including encryption in transit and at + rest, access controls, and regular security assessments. Our security + practices are described in our Security Documentation available at{" "} + + docs.dokploy.com/docs/core/remote-servers/security + + . +
++ For On-Premise Software, Customer is solely responsible for + implementing appropriate security measures, including encryption, + access controls, network security, and compliance with applicable data + protection regulations. +
++ For Cloud Services, we perform daily backups and retain them for one + hundred (100) days. For On-Premise Software, Customer is solely + responsible for implementing backup procedures. +
++ Upon termination, you may export your Customer Data for thirty (30) + days following termination. After this period, we may delete your + Customer Data. We are not obligated to retain Customer Data after the + export period. +
++ Our processing of personal data is governed by our Privacy Policy and, + where applicable, the Data Processing Agreement (hereinafter + "DPA") attached hereto as Appendix I and is incorporated by + reference. The DPA applies only to the extent that the Services + involve the processing of Personal Data on behalf of the customer. In + the event of a conflict between these terms and the DPA, the DPA + shall prevail solely with respect to the Processing of Personal Data. +
++ The Services, including all software, designs, text, graphics, and + other content (excluding Customer Data), are owned by us or our + licensors and are protected by intellectual property laws. These Terms + do not grant you any rights to our trademarks, service marks, or + logos. +
++ If you provide suggestions, ideas, or feedback about the Services + ("Feedback"), you grant us a perpetual, irrevocable, + royalty-free, worldwide license to use, modify, and incorporate such + Feedback into the Services without obligation to you. +
++ You retain all intellectual property rights in applications, code, and + content you develop or deploy using the Services. +
++ "Confidential Information" means any non-public information + disclosed by one party to the other that is designated as + confidential or that a reasonable person would understand to be + confidential, including pricing, business plans, technical data, and + Customer Data. +
++ Each party agrees to: (a) protect the other party's Confidential + Information using at least the same degree of care it uses to protect + its own confidential information of similar nature but with no less + than reasonable care; (b) use Confidential Information only for + purposes directly related to performing under these Terms and as + described in the Subscription Plan or Order Form; and (c) not disclose + Confidential Information to any third party except as permitted under + these Terms or with the prior written consent of the disclosing party + and in accordance with the disclosing party's privacy policy. +
++ Disclosure required by law: Recipient may disclose Confidential + Information to the extent required by applicable law or a valid Court + Order provided that the recipient: (a) notifies the disclosing party + immediately upon receiving notice of such a law or Order so that the + disclosing party may seek a protective order or other remedies; and + (b) reasonably cooperates with any efforts by the disclosing party to + limit or protect the disclosure. +
++ Recipient shall promptly notify the disclosing party upon becoming + aware of any authorized access, use, or disclosure of Confidential + Information. +
++ Confidentiality obligations do not apply to information that: (a) is + or becomes publicly available without breach; (b) was known prior to + disclosure; (c) is received from a third party without + confidentiality restrictions; or (d) is independently developed + without use of Confidential Information. +
++ The Services may integrate with or rely upon third-party services, + including container registries, cloud providers, and external APIs. + Your use of third-party services is subject to their respective + terms and conditions. We are not responsible for the availability, + accuracy, or content of third-party services, and we make no + warranties regarding them. +
++ These Terms commence upon your first use of the Services and continue + until terminated. Subscription Terms automatically renew for + successive periods of the same duration unless either party provides + written notice of non-renewal at least thirty [30] days before the + end of the current term. +
++ You may terminate your subscription at any time and without cause by + providing thirty (30) days written notice. If you terminate for + convenience under this Section, you will remain liable for the full + balance of fees due for the remainder of the Term of the Agreement. + No refunds are provided for unused portions of prepaid fees except as + expressly stated in Section 6.5. +
++ Either party may terminate this Agreement for the other's + material breach by written notice specifying, in detail, the nature + of the breach. The breaching party will have thirty (30) days from the + date the party receives notice of the breach to cure the breach. If + the breaching party fails to cure the breach within thirty (30) days, + the other party may terminate at the expiration of the cure period. +
++ Either party may terminate this Agreement without advance notice in + the event that the other party becomes insolvent, files for + bankruptcy, or ceases business operations. +
++ We may suspend your access to the Services immediately without notice + if: (a) you violate the Acceptable Use Policy; (b) your use poses a + security risk to the Services or other customers; (c) you fail to pay + fees when due; or (d) we are required to do so by law. +
++ Upon termination: (a) your license to use the Services immediately + terminates; (b) you must cease all use of the Services and uninstall + any On-Premise Software and delete all copies in its possession or + control; (c) you may export Customer Data for thirty [30] days as + provided in Section 9.6; (d) each party must return or destroy the + other party's Confidential Information. Sections that by their + nature should survive termination shall survive, including Sections + 9, 10, 11, 14, 15, and 16. +
++ We warrant that: (a) we have the authority to enter into these Terms; + (b) the Services will perform materially in accordance with the + Documentation; and (c) we will not knowingly introduce viruses or + malicious code into the Services. +
++ Except as expressly provided in Section 14.1, the Services are + provided "AS IS" and "AS AVAILABLE" with no + representation or warranty of any kind. We disclaim all warranties, + express or implied, including warranties of merchantability, fitness + for a particular purpose, non-infringement of intellectual property + rights, and any warranties arising from course of dealing or usage of + trade. We do not warrant that the Services will be uninterrupted, + error-free, or completely secure. Without limiting the generality of + the foregoing, we have no obligation to indemnify, defend, or hold + harmless Customer, including without limitation against claims related + to product liability or infringement of intellectual property + rights, unless this Agreement specifically provides for such an + indemnity. +
++ Beta, preview, or experimental features are provided "as + is" without any warranty. We may modify or discontinue beta + features at any time without notice. +
++ To the maximum extent permitted by law, neither party shall be liable + for any indirect, incidental, special, consequential, or punitive + damages, including lost profits, lost revenue, lost data, or business + interruption, regardless of the theory of liability and even if + advised of the possibility of such damages. +
++ Our total cumulative liability under these Terms shall not exceed the + greater of: (A) the amounts paid by you to us in the twelve [12] + months preceding the claim; or (B) the value of the Agreement for the + preceding twelve (12) months. This limitation applies regardless of + the form of action, whether in contract, tort, strict liability, or + otherwise. +
++ The limitations in this Section 15 do not apply to: (a) your payment + obligations; (b) either party's indemnification obligations; (c) + breaches of confidentiality; (d) your violation of our intellectual + property rights; or (e) claims arising from gross negligence or + willful misconduct. +
++ You agree to indemnify, defend, and hold harmless, at your own cost, + Dokploy and its officers, directors, employees, and agents from any + claims, damages, losses, and expenses (including reasonable + attorneys' fees) arising from: (a) your use of the Services; (b) + your Customer Data; (c) your violation of these Terms; (d) your + violation of any third-party rights; or (e) applications or content + you deploy using the Services. +
++ We will indemnify and defend you, at our own cost, from third-party + claims alleging that your authorized use of the Services infringes a + third party's intellectual property rights, provided you: (a) + promptly notify us of the claim; (b) give us sole control of the + defense and settlement; and (c) provide reasonable cooperation. +
++ These Terms shall be governed by and construed in accordance with + the laws of the State of Delaware, United States, without regard to + its conflict of law principles. +
++ [OPTION 1 - ARBITRATION: Any dispute arising from these Terms shall + be resolved by binding arbitration administered by AAA in accordance + with its Commercial Arbitration Rules. The arbitration shall be + conducted in the State of Delaware. The arbitrator's decision + shall be final and binding.] +
++ Each party waives its right to a jury trial for any dispute arising + from these Terms. +
++ We may update these Terms from time to time. For material changes, we + will provide at least thirty [30] days' notice via email or + through the Services. Your continued use of the Services after the + effective date of changes constitutes acceptance of the updated Terms. + If you do not agree to the changes, you may terminate your subscription + before the changes take effect. +
++ This Agreement is the parties' entire agreement regarding its + subject matter and supersedes any prior or contemporaneous agreements + regarding its subject matter. In this Agreement, headings are for + convenience only and "including" and similar terms are to + be construed without limitation. Excluding Orders, terms in business + forms, purchase orders or quotes used by either party will not amend + or modify this Agreement; any such documents are for administrative + purposes only. This Agreement may be executed in counterparts + (including electronic copies and PDFs), each of which is deemed an + original and which together form one and the same Agreement. +
++ Waivers must be signed by the waiving party's authorized + representative and cannot be implied from conduct. If any provision of + this Agreement is held invalid, illegal or unenforceable, it will be + limited to the minimum extent necessary so the rest of this Agreement + remains in effect. +
++ Neither party may assign this Agreement without the prior consent of + the other party, except that either party may assign this Agreement, + with notice to the other party, in connection with the assigning + party's merger, reorganization, acquisition or other transfer + of all or substantially all of its assets or voting securities. Any + non-permitted assignment is void. This Agreement will bind and inure + to the benefit of each party's permitted successors and assigns. +
++ A. Except as set out in this Agreement, notices, requests and approvals + under this Agreement must be in writing to the addresses on the Cover + Page and will be deemed given: (1) upon receipt if by personal + delivery, (2) upon receipt if by certified or registered U.S. mail + (return receipt requested), (3) one day after dispatch if by a + commercial overnight delivery or (4) upon delivery if by email. + Either party may update its address with notice to the other. +
+B. Provider may also send operational notices through the Cloud Service.
++ Neither party is liable for a delay or failure to perform this + Agreement due to a Force Majeure. If a Force Majeure materially + adversely affects the Cloud Service for 15 or more consecutive days, + either party may terminate the affected Order(s) upon notice to the + other and Provider will refund to Customer any pre-paid, unused fees + for the terminated portion of the Subscription Term. However, this + Section does not limit Customer's obligations to pay fees owed. +
++ The parties are independent contractors. Nothing in these Terms + creates a partnership, joint venture, agency, or employment + relationship. +
++ If you have questions about these Terms of Service, please contact us + at: +
+Dokploy Technologies, Inc.
+2912 Steiner St Unit 4 + San Francisco, CA 94123
++ Email:{" "} + + contact@dokploy.com + +
++ This Data Protection Addendum ("DPA") is attached to and + incorporated into the Terms of Service. Customer and Provider enter + into this DPA by agreeing to the Terms of Service. Capitalized terms + not defined in this DPA are defined in the Terms of Service or DPA + Setup Page. +
++ The full DPA continues with sections on Scope and Duration, Processing + of Personal Data, Confidentiality, Compliance with Laws, Subprocessors, + Security, Data Subject Requests, Data Return or Deletion, Audits, and + Cross-Border Transfers/Region-Specific Terms. For the complete + legal text of the Data Processing Addendum, please contact{" "} + + support@dokploy.com + + . +
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